Privacy Policy

Last Updated: 29/01/2026

1. Purpose of This Privacy Policy

This Privacy Policy explains how Norwood Park collects, uses, stores, and protects your personal data when you interact with us, including when you:

• Visit our website

• Make enquiries

• Book events or tickets

• Make reservations

• Subscribe to marketing communications

• Communicate with us by email, phone, or online forms

It is important that you read this policy together with any other privacy notices we may provide at specific points where we collect personal data.

2. Controller

Norwood Park Events Ltd is the data controller responsible for your personal data.

Legal entity: Norwood Park Events Ltd (Company No. 04087274)
Registered address: Norwood Park, Halam Road, Southwell, Nottinghamshire, NG25 0PF
Data Privacy Manager: Tim Eatherington, Chief Executive Officer
Email: events@norwoodpark.co.uk

Please clearly mark all data protection correspondence as:
“For the attention of the Data Privacy Manager.”

3. Third-Party Links

This website may contain links to third-party websites, plug-ins, or embedded services (such as Google Maps). We do not control these third parties and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

4. The Personal Data We Collect

Personal data means any information that can identify you as an individual.

We may collect, use, store and transfer the following types of personal data:

• Identity Data – name, title

• Contact Data – email address, telephone number, postal address

• Booking & Transaction Data – event bookings, ticket information, reservation details

• Technical Data – IP address, browser type and version, device information, operating system

• Usage Data – information about how you use our website and services

• Marketing & Communications Data – your preferences in receiving marketing communications

We also collect Aggregated Data (such as website usage statistics) which does not identify you personally.

We do not knowingly collect:

• Special category data (e.g. health, ethnicity, religious beliefs)

• Criminal conviction data

5. If You Fail to Provide Personal Data

Where we need to collect personal data to perform a contract with you and you fail to provide that data, we may not be able to provide the requested service (for example, processing an event booking). We will notify you if this is the case.

6. How Your Personal Data Is Collected

We collect personal data through:

a) Direct interactions

You may provide personal data when you:

• Complete contact or enquiry forms

• Book events or tickets

• Make reservations

• Subscribe to newsletters

• Communicate with us by phone, email, or social media

b) Automated technologies

When you visit our website, we automatically collect Technical and Usage Data through cookies, analytics tools, and server logs.

Please refer to our Cookie Policy for further details.

c) Third-party services

We receive personal data through trusted third-party platforms used to operate our business, including:

• Ticket Tailor – event ticketing

• SimplyBook – booking and reservation management

• Pipedrive – customer relationship management (CRM)

• Mailchimp – email marketing

• Google Analytics (GA4) – website analytics

• Social media platforms where you interact with us

7. How We Use Your Personal Data

We only process personal data where we have a lawful basis to do so.

8. Marketing

Promotional Communications

We may send you marketing communications via email using Mailchimp if you have opted in to receive them.

Opting Out

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails, or

• Contacting us directly

Opting out of marketing will not affect service-related communications.

We do not sell your personal data to third parties.

9. Cookies

Our website uses cookies to improve functionality, analyse traffic, and enhance user experience.

Full details of the cookies we use and how to manage them can be found in our Cookie Policy.

10. Embedded Services (Google Maps)

Our website may include embedded Google Maps to display location information. Google may collect data in accordance with its own privacy policy when you interact with these maps.

11. Data Sharing

We may share your personal data with trusted third-party service providers where necessary, including:

• Ticket Tailor

• SimplyBook

• Pipedrive

• Mailchimp

• Website hosting, IT, and analytics providers

All third parties are required to keep your data secure and use it only for specified purposes.

12. International Transfers

Some of our third-party providers may process data outside the UK or European Economic Area (EEA). Where this occurs, appropriate safeguards are in place to ensure your personal data remains protected in accordance with data protection law.

13. Data Security

We have appropriate technical and organisational measures in place to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

Access to your personal data is limited to those who need it for legitimate business purposes.

14. Data Retention

We retain personal data only for as long as necessary, including:

• To fulfil contractual obligations

• To meet legal, accounting, and tax requirements

In most cases, customer data is retained for up to six years after the end of the relationship.

Where appropriate, data may be anonymised and used for statistical purposes.

15. Your Legal Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

We aim to respond to all valid requests within one month.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated date will be shown at the top.